Question 1

Can I start for free?

Accepted Answer

Yes. The Free plan is designed to help new users experience inline AI before committing to a paid plan.

Question 2

Can I upgrade or downgrade anytime?

Accepted Answer

Yes. Both upgrades and downgrades take effect immediately with prorated billing. If you cancel your subscription, it remains active until the end of your current billing cycle.

Question 3

How do credits work?

Accepted Answer

For monthly subscription plans (Free and Pro), credits refresh at the start of every billing cycle and unused credits do not carry over. Team provides a one-time shared credit pool valid for up to one year. Enterprise credits are designed through a custom contract.

Question 4

How much can I use on each plan?

Accepted Answer

The Free plan gives you enough credits to try inline AI on everyday tasks. Pro lets you choose from multiple credit tiers to match your workload, with bonus credits at higher tiers. Team provides a shared credit pool for your entire organization.

Question 5

What is included in Pro?

Accepted Answer

Pro gives you more monthly credits with selectable tiers, unlocks advanced AI models, and lets you read and edit multiple Excel workbooks at once.

Question 6

Who should choose Team?

Accepted Answer

Team is designed for organizations that want a shared credit pool. There are no per-seat fees or minimum headcount requirements. Buy credits once and your entire team can use them for up to one year.

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Custom contract after the pilot

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Frequently Asked Questions

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